Welcome to Medicineman's FAQ:
Your Questions, Answered
"Are you a legitimate business?"
Yes, absolutely. Transparency and trust are the foundations of our operation. We have been providing reliable service and quality products for over a decade, with a documented history you can see for yourself. Our primary goal is to earn your long-term trust through exceptional products and consistent, professional service. We invite you to start with a small order to experience our commitment firsthand.
"If I send multiple emails, will I get a faster response?"
To ensure fairness and efficient service for all customers, we handle inquiries in the order they are received. Sending duplicate messages can actually delay responses for everyone. Please allow our team up to 24 hours to provide a thorough reply (please note we are closed on Saturdays). We appreciate your patience.
"What payment methods do you accept?"
To ensure the highest level of security so we can continue to provide this service, we exclusively accept cryptocurrency payments. We do not accept PayPal, credit cards, or other traditional payment methods. Thank you for your understanding.
"Can you source a specific product or strain for me?"
While we strive to offer a wide and diverse selection, our inventory is based on market availability and our rigorous quality standards. We are unable to guarantee specific product requests, but will always pass your requests to our shippers. Our current menu always reflects the best available options we can confidently stand behind.
"I purchased Bitcoin for my order, but now the amount seems insufficient. Why?"
We suggest to buy the exact amount needed as given to you when you make an order. If you purchase before ordering you may or may not have enough. All payments must be made within two days of your order.
"What is the typical delivery time?"
Once payment is confirmed, domestic packages typically arrive within 5 to 10 business days. While most shipments fall within this window, occasional postal variances can cause shorter or longer transit times.
"My order arrived in separate packages. Is this normal?"
Yes. To ensure secure and prompt shipping, we may dispatch orders from multiple locations. It is common for items to arrive in separate packages. If any part of your order has not arrived after 10 business days, please contact us, and we will gladly investigate.
"Where do you ship from, and do you ship internationally?"
All orders are shipped discreetly from within the United States either from California or Washington. At this time, we do not offer international shipping and serve customers within the U.S. only.
"What is your refund or reshipment policy?"
Customer satisfaction is our priority. We do not accept product returns. If there is a problem the following guidelines apply:
- Non-Delivery: If your package has not arrived within two weeks of payment, contact us. We will investigate the tracking. If non-delivery is due to an error on our part or a verified postal issue, we will either reship your order with a bonus or issue a full refund.
- Confirmed Delivery: If USPS tracking confirms delivery to the provided address, we cannot issue a refund or reshipment, as we have no control over the package after delivery. Please ensure your shipping address is completely accurate.
- Incorrect Address: We cannot reship orders sent to an incorrect address provided during checkout.
"What are your shipping details?"
Carrier: We ship exclusively via USPS.
Signature: No signature is ever required upon delivery.
PO Boxes: We deliver to PO Boxes.
Tracking: We do not proactively provide tracking numbers. However, you can use the free USPS Informed Delivery service to track all packages destined for your address. Learn more and sign up here: https://informeddelivery.usps.com.
"Can you make an exception to a policy for me?"
To maintain fairness, consistency, and the high standard of service all our customers deserve, we adhere to our stated policies uniformly and do not make exceptions. We kindly ask that you review our guidelines before ordering.